I.- MINIMUN AGE:

The minimun age to buy at www.holibia.com is 18 years old.

II.- PAYMENT METHODS:

You can pay your purchases with the following ways:

1. Debit / Credit card.

We guarantee every single one of the transactions in Holibia.com is 100% secure. All the operations that includes the treatment of personal and bank details are done using a secure environment. Holibia.com uses a server based on standard security technology, SSL (Secure Socked Layer). All the information you provide us will be encrypted through the net. Also, all your credit card details won’t be registered in any database, all your information will go directly to the virtual POS of the bank. In an effort for providing even more security to our costumers we added a secure payment system to our payment getaway called SEC (Secure Electronic Commerce). If you are owner of a “security” card, you will always be able to pay with Visa or MasterCard in our shop. In case your card is not related to a system of payment, Holibia.com will only admit payments of Visa, MasterCard and clients with antiquity and reliability probed before hand. In any of the cases, by paying with a credit card you will be asked for the next information: card number, expiration date and Validation Code (the three last numbers in the back of your credit card) offering even more security to the payment transactions.

Important: Credit card fraud is a crime and Holibia.com will bring legal action against anyone who makes a fraudulent tansaction in our online store.

2. PayPal.

SECURE PAYMENT

The website uses generally accepted security information techniques as firewalls, control access procedures and cryptographic mechanisms; to avoid the non-authorised access to the data. To these ends, the user/costumer accepts the creditor to obtain the information for the pertinent authentication of the access controls. We use one of the most reliable secure payment system of the internet: the SSL protocol (for more information visit www.ssl.com).

In this security protocol, after selecting the products and providing the personal information for the purchase, a new window will open to connect with the bank and ask for your identification.

The details of your card and your password will be protected by this system (through the already mentioned protocol SSL with connection “https”) from the moment of the insertion and it won’t be remitted to our company.

SECURE CONNECTION

On Internet Explorer you will see the icon of a lock on the security status bar. You can find it on the right of the URL bar. The certificate usted for encrypt the connection contains the information about the identity of the owner or the organisation of the website. You can click on the lock to verify the identity of the website.

NOTES: Other payment forms that are not contemplated should be previously informed calling to the number 635 17 24 66 or sending on email to: info@holibia.com

III.- DELIVERY TIMES:

The preparation of the sending takes between 48-72 hours (work days) starting to count after the purchase; the sending takes another 1-2 days after the preparation is ready.

NOTES: Delivery times will be affected in the next cases:

  • Customized an custom-made products
  • During great volume selling periods like Black Friday, Christmas and Sales.

CUSTOMER SUPPORT

To provide you with all the help you need we make available this ways to contact with us:

Email info@holibia.com

Phone number/WhatsApp +34 635 17 24 66

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