IDENTIFICATION DATA

In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the following data is reflected below:

The data of the owner and person in charge of the website www.holibia.com are:

  • Name: HOLIBIA TRADE S.L.
  • CIF: B01594043
  • Registered office calle Silvano 139 28043 Madrid
  • Contact email: info@holibia.com
  • Trade name: Hölibia
  • Phone: +34 635 17 24 66

USERS

The access and / or use of this Hölibia portal creator of the website attributes the condition of USER, who accepts, from said access and / or use, the General Conditions of Use reflected here. The aforementioned Conditions will be applied regardless of the General Contracting Conditions that in their case are mandatory.

USE OF THE PORTAL

Hölibia provides access to a multitude of information, services, programs or data (hereinafter “the contents”) on the Internet belonging to Hölibia, creator of the website or its licensors, to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or content. In said registration, the USER will be responsible for providing truthful and lawful information. As a consequence of this registration, the USER can be provided with a password for which she will be responsible, committing herself to make diligent and confidential use of it. The USER agrees to make appropriate use of the content and services (such as chat services, discussion forums or newsgroups) that Hölibia offers through its portal and by way of example but not limitation, not to use them to (i) incur in activities that are unlawful, illegal or contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, in support of terrorism or an attempt against human rights; (iii) cause damage to the physical and logical systems of Hölibia, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are capable of causing the aforementioned damage; (iv) try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. Hölibia reserves the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, order or public safety or that In his opinion, they will not be suitable for publication. In any case, Hölibia web will not be responsible for the opinions expressed by users through forums, chats, or other participation tools..

DATA PROTECTION

Hölibia complies with the guidelines of the Organic Law 15/1999 of December 13 on the Protection of Personal Data, Royal Decree 1720/2007 of December 21, which approves the Regulations for the development of the Organic Law and other regulations in force at all times, and ensures that the correct use and treatment of the user's personal data is guaranteed. To do this, together with each form of collection of personal data, in the services that the user may request from Hölibia, he will inform the user of the existence and acceptance of the particular conditions of the treatment of his data in each case, informing him the responsibility of the file created, the address of the person in charge, the possibility of exercising their rights of access, rectification, cancellation or opposition, the purpose of the treatment and the communication of data to third parties where appropriate. Likewise, Hölibia informs that it complies with Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce and will request your consent to the processing of your email for commercial purposes at all times.

INTELLECTUAL AND INDUSTRIAL PROPERTY

Hölibia by itself or as assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (for example, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of used materials, computer programs necessary for its operation, access and use, etc.), owned by Hölibia or its licensors. All rights reserved. By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including its method of making available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of Hölibia. The USER undertakes to respect the Intellectual and Industrial Property rights owned by Hölibia. You can view the elements of the portal and even print, copy and store them on your computer's hard drive or any other physical medium as long as it is, solely and exclusively, for your personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the Hölibia pages.

EXCLUSION OF GUARANTEES AND LIABILITY

Hölibia is not responsible, in any case, for damages of any nature that may cause, by way of example: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious programs or harmful in content, despite having taken all the necessary technological measures to avoid it.

MODIFICATIONS

Hölibia reserves the right to make the modifications it deems appropriate on its portal without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they are presented or located on your portal.

LINKS

In the event that links or hyperlinks to other Internet sites are available on behalf of the domain, Hölibia will not exercise any type of control over said sites and content. In no case will Hölibia assume any responsibility for the contents of any link belonging to a third party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks. or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

RIGHT OF EXCLUSION

Hölibia reserves the right to deny or withdraw access to the portal and / or the services offered without prior notice, at its own request or by a third party, to those users who fail to comply with these General Conditions of Use.

GENERAL

Hölibia will pursue the breach of these conditions as well as any improper use of its portal, exercising all civil and criminal actions that may correspond to it in law.

MODIFICATION OF THE PRESENT CONDITIONS AND DURATION

Hölibia may modify the conditions determined here at any time, being duly published as they appear here. The validity of the aforementioned conditions will be based on their exposure and will be in force until they are modified by others duly published.

APPLICABLE LEGISLATION AND JURISDICTION

The relationship between Hölibia and the USER will be governed by current Spanish regulations and any controversy will be submitted to the Courts and Tribunals of the city of Madrid.d.

TYPES OF SHIPPING:

I.- NATIONAL SHIPPING::

Peninsula Certificate : Shipping costs 3.99 € . The shipment is made through the MRW company, with its corresponding tracking code.

Balearic Certificate: Shipping costs 7,99 € . The estimated delivery time of orders ranges from 7 to 8 days from when we send it. The shipment is made through the MRW company, with its corresponding tracking code.

Due to the logistical and administrative complexity of the shipment and not being able to guarantee an adequate service, shipments to the Canary Islands, Ceuta and Melilla are not currently carried out.

Please note that our order preparation time is 48-72 hours, so it will be from this moment when the shipment is made (and, therefore, when the previous delivery times begin to count) ). Make sure that the shipping address and telephone number that you provide us are correctly written and detailed; In the event that the package is returned due to an error in this regard or due to lack of data, the new shipment will be invoiced according to the current rates depending on the weight of the package.

II.- INTERNATIONAL SHIPPING:

Portugal Shipping Costs: 7,99 € Shipping is done through the MRW company, with its corresponding tracking code.

Europe (France, Italy, UK…). Shipping costs: €13.

  • Delivery once the shipment is prepared: approximately 7 working days. The shipment is made by registered mail through the Correos, with its corresponding tracking code.

Rest of Countries (Latin America, USA ...). Shipping and delivery costs: €24.

  • The shipment is made by certified mail through the Correos, with its corresponding tracking code.

According to the International Trade Regulations, Hölibia is not responsible of the taxes or charges generated at the customs house of the destination country. In case the customer refuses to recibe the order for this or any other reason, Hölibia will charge the customer with the costs of the returning shipping.

IMPORTANT! Ordering outside of the European Union (UE):

Orders from within these countries may be subject to duties, taxes or other levies, depending on the laws of that country or specific regions.

Please be aware that we have no control or influence over tariffs or import duties. These taxes are set by individual sovereign nations, or regional authorities within them

Charges are applied, if necessary, on the arrival of your order to your country's customs department. The recipient of the order is responsible for charges applicable to the shipment and they may be contacted by customs or shipping company requesting payment of these duties or tariffs.

We recommend researching your country's import rules before ordering from us. Please contact a local customs broker for more information on duty and tax rates if you are unsure whether you have any fees to pay. If a customer refuses to pay a required customs charge the customer will pay the shipping costs back to our company (or destruction costs of the package at destination, if this is required).

Hölibia won’t be responsible of the delays at the customs house or if any of the local authorities decide to confiscate any element of the shipping.

NOTE: For orders over € 50 shipping costs are FREE (only to destinations in the Peninsula - Spain).

PRODUCTOS AVAILABILITY

All shippings are attached to products availability. Even the confirmation of the purchased products has been already send, if Hölibia has no availability of it for any circumstances we will get in touch with you as soon as possible to communicate that fact.

In this case Hölibia could:

  • Offer the user a similar product as the one already bought, only if it fits the users needs.
  • Offer the user a refund of the non available product and the shipping of the purchased products.
  • Offer the user the annulment of the purchase, with a refund of the payment in the next 14 working days.

PRODUCT PRICE AND PAYMENT:

The prices applicable to each Product will be those published on the Website on the date the User places the Order.

Despite the fact that Hölibia tries to ensure that all the prices that appear in the Website are correct, errors may occur. In the event that Hölibia discovers an error in the price of any of the Products that a User has requested, it will inform you as soon as possible and give you the option of reconfirming the Order at the correct price or canceling it.

If Hölibia is unable to contact the user, the order will be considered canceled and the User will be fully reimbursed for the amounts paid. Hölibia will not be obliged to supply the user with any product at the incorrect lower price (even if the Shipping Confirmation has been sent) if the error in the price is obvious and unambiguous and could have been reasonably recognized by the user as an incorrect price.

Prices can change at any time. However, possible changes will not affect products for which Hölibia has already sent the Shipping Confirmation.

RETURN OF PRODUCTS:

Before making a return for any reason, you must first notify us through our email info@holibia.com , attaching the purchase invoice of the order. Remember that the deadline to communicate the return and send it is a maximum of 14 days from the date of receipt.

If the return of the products is due to a defect in the item received or by product erroneous, please contact us immediately, within 24 hours of receipt, at the following email address: info@holibia.com, attaching a photograph and indicating the error or defect along with your personal data and invoice.

To make the return, you must go to your nearest Post Office and send the package to us at its its original packaging to the address we will provide. We recommend that you use a system that certifies delivery (certificate or acknowledgment of receipt). We will not be responsible for losses, delays or shipments to the wrong address of any product you wish to return to us. We will not accept returns sent after the deadline or postage due.

In the event that the return is made for reasons not attributable to Hölibia, the buyer will bear the costs generated by said return (shipping costs and return costs). Non-attributable causes are considered: changes in size, color or other characteristics, which are due to a change of opinion of the customer or a mistake by the customer when placing the order.

Hölibia has no obligation to refund the cash amount, so it reserves the right to do so by means of a purchase voucher. A voucher will be generated with the amount of the returned items that can be redeem in 30 days.

We reserve the right to reject returns communicated or sent after the deadline, or items that are not in the same conditions in which they were received.

CUSTOMER SERVICE:

In order to help you, we offer you the following addresses:

Email: info@holibia.com

Phone/Whatsapp: + 34 635 17 24 66

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