ELENYA NECKLACE
Double-strand necklace, where two chains of different thickness run parallel around the neck to a single clasp. The 18K gold-plated silver gives a uniform shine along both strands. The lobster clasp makes it easy to put on and take off, with an extension chain that allows the drop to be adjusted.
- Material: 925 Silver
- Finish: 18K Gold Plated
- Size: 36cm extendable up to 41cm
- Width: 2.5mm and 0.8mm
- Closure: Lobster clasp
CARING FOR YOUR JEWELLERY
- Avoid contact with water (pool, beach, shower)
- Avoid wearing your jewelry during activities that make you sweat
- Avoid direct contact of your jewelry with colognes, perfumes, creams and similar products
- To prevent your jewelry from getting scratched or dirty, we recommend storing it in its original case or separately in your jewelry box. Use cotton or fabric pouches.
- How quickly the plating wears off may vary depending on individual factors such as skin pH or how much each person sweats.
SHIPPING POLICY
Spain (Peninsula)
- Delivery time: 24 - 48 business hours
- Standard shipping cost (48h): €4.50
- Express shipping cost (24h): €5.50
- Free shipping: on orders over €75 (Standard shipping - 48h)
- Shipping Company: NACEX
Balearic Islands
- Delivery time: 24 - 48 business hours
- Standard shipping cost (24 - 48h): €10.00
- Free shipping: on orders over €120 (Standard shipping, 24 - 48h)
- Shipping Company: NACEX
Canary Islands, Ceuta, Melilla and Andorra
- Delivery time: 48 - 72 business hours
- Standard shipping cost (48 - 72h): €14.00
- Free shipping: on orders over €150 (Standard shipping, 48 - 72h)
- Shipping Company: NACEX
- Important: Shipments may be subject to customs procedures, taxes or duties, which will be borne by the customer.
Portugal (Peninsula)
- Delivery time: 24 - 48 business hours
- Standard shipping cost (24 - 48h): €5.90
- Free shipping: on orders over €100 (Standard shipping, 24 - 48h)
- Shipping Company: NACEX
Europe (zones)
Zone 1 (Austria, Germany, Belgium, France, Italy, Netherlands, Luxembourg, Monaco and Vatican City)
- Delivery time: 48 - 72 business hours
- Standard shipping cost (48 - 72h): €12.00
- Free shipping: on orders over €150 (Standard shipping)
- Shipping Company: FEDEX
Zone 2 (Denmark, Finland, Greece, Ireland, Sweden, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia and Slovenia)
- Delivery time: 4 - 7 business days
- Standard shipping cost (4 – 7 days): €19.00
- Free shipping: on orders over €200 (Standard shipping)
- Shipping Company: FEDEX
Zone 3 (Rest of Europe)
- Delivery time: 5 - 8 business days
- Standard shipping cost (5 – 8 days): €19.00
- Free shipping: on orders over €200 (Standard shipping)
- Shipping Company: FEDEX
United Kingdom
- Delivery time: 4 - 7 business days
- Standard shipping cost: €17.00
- Free shipping: on orders over €200 (Standard shipping)
- Shipping Company: FEDEX
- Important: Shipments may be subject to customs procedures, taxes or duties, which will be borne by the customer.
United States and Canada
- Delivery time: 4 - 7 business days
- Standard shipping cost: €25.00
- Free shipping: on orders over €250 (Standard shipping)
- Shipping Company: FEDEX
- Important: Shipments may be subject to customs procedures, taxes or duties, which will be borne by the customer.
Rest of the world
- Delivery time: 6 - 8 business days
- Standard shipping cost: €35.00
- Free shipping: on orders over €300 (Standard shipping)
- Shipping Company: FEDEX
- Important: Shipments may be subject to customs procedures, taxes or duties, which will be borne by the customer.
EXCHANGES AND RETURNS
1. Right of withdrawal
In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the General Law for the Defense of Consumers and Users, the customer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal without needing to provide justification.
To exercise this right, the customer must unequivocally communicate their decision via email to info@holibia.com, indicating:
- Full name
- Order number
- Product(s) to be returned
2. Conditions for returns
For the return to be accepted, the following conditions must be met:
- The product must be in perfect condition, unused.
- It must be returned in its original packaging, with all its elements (labels, cases, boxes, pouches, cards, accessories, etc.). If all our original complete packaging is not received, HÖLIBIA will deduct €2 from the amount to be refunded to the customer.
- Returns of products that have been handled, used, or damaged by the customer will not be accepted.
The company reserves the right to refuse returns that do not meet these conditions, in accordance with applicable regulations.
3. Exceptions to the right of withdrawal
In accordance with Article 103 of the aforementioned Royal Legislative Decree, the right of withdrawal will not apply to:
- Goods manufactured according to consumer specifications or clearly personalized.
- Goods that, for reasons of hygiene or health protection, such as earrings, ear cuffs, piercings, or other personal use items.
4. Return procedure
Once the decision to withdraw has been communicated:
- The customer must send the product to the address indicated by the company.
- The deadline for the physical return of the product will be 14 calendar days from the communication of the withdrawal.
- Except in the case of defective products or shipping errors, the direct costs of return will be borne by the customer, in accordance with Article 108 of the TRLGDCU.
If the right of withdrawal is exercised, the customer will be reimbursed the amount of the returned piece(s).
The customer will be responsible for any decrease in the value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, or functioning.
5. Refunds
Once the products have been received and their condition verified, Hölibia will proceed to refund the corresponding amounts without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the customer communicated their decision to withdraw, in accordance with current regulations.
However, the company may withhold the refund until it has received the goods or until the customer has provided proof of their return.
You have two refund options:
1- ⭐ Recommended option: Hölibia purchase voucher
In order to offer a more agile and beneficial solution, Hölibia makes available to the customer, on a preferential and voluntary basis, the option of receiving a purchase voucher for the amount corresponding to the return.
By choosing this option, the customer will benefit from exclusive conditions:
- ✅ Priority processing, significantly reducing management times compared to standard refunds.
- 🚚 Free shipping on the new order placed with the voucher.
- 🎯 Faster processing for a new purchase without waiting times associated with bank deadlines.
In case of express acceptance of this modality:
- A voucher for the total amount of the returned product will be issued.
- The voucher will be valid for 12 months from its issue date.
- The voucher will not be redeemable for cash.
2- 💳 Standard option: Refund
If you prefer, we can also process the refund using the same payment method used for your purchase. Please note that this process may take a few additional days depending on the bank.
6. Defective products or erroneous shipment
In case of defective, damaged products or an error in the order, the customer must report it within 48 hours of receipt via email to info@holibia.com.
In these cases:
- HÖLIBIA will assume the costs of collection, return, or replacement.
- As appropriate, repair, replacement, price reduction, or contract termination will be processed, in accordance with current regulations.
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